Order Changes And Cancellations

At DUOFIER, we understand that sometimes you may need to change or cancel your order. Please review the details below to ensure your request is handled quickly and efficiently.

1. Cancellation or Modification Within 24 Hours

You may cancel or modify your order free of charge within 24 hours of placing it.
To make a change or cancel your order, please contact us at sales@duofier.com as soon as possible.
Our support team will confirm the update and process your request promptly.

2. After 24 Hours

Once your order has entered production or shipment processing (typically after 24 hours), it can no longer be canceled or modified.
If you no longer wish to keep the item, you may still return it according to our [Return Policy] after delivery.

3. Major Changes

For significant updates such as changing items, adjusting quantities, or updating your shipping address, we recommend canceling the original order and placing a new one with the correct details.
This ensures accuracy and prevents shipping delays.

4. Contact Us

If you have any questions or need assistance with your order, please contact our customer support team at sales@duofier.com.
We are always here to help and will do our best to resolve your issue quickly.